COVID-19 has challenged many of the ways that teams traditionally share knowledge, formally and informally.
Face-to-face meetings are literally impossible, water-cooler conversations non-existent.
In an article earlier this month, venture capitalist Tomasz Tunguz asked “How would you manage your business differently if shelter-in-place lasted 18 months or more?”
Internal communications, Tunguz says, are a business's core advantage: you can only steer a ship as fast as you can communicate the new directions to every team member.
We’ve watched in 2020 as learning has taken a front seat. Many companies choose not only to communicate rapid changes to their organization but to source questions from their employees.
Previously, companies tolerated handling ad-hoc requests from team members on information that a training initiative would’ve otherwise solved; Sales team asking for a refresher on a particular use case on Slack; New employees adding an Asana task for HR to teach them to submit expenses that they supposedly learned in their onboarding program...the list goes on.
As COVID-19 forced us to work from our living rooms, it has also forced us to end this tolerance for ad-hoc requests and lack of process. Our way of working has changed, and so should our way of learning.